Tree service questions, answered straight

Yes. We come out, look at the tree, and give you a written price. There is no charge and no obligation to book.

We reply within 30 minutes during 8am – 5pm, seven days a week. Storm and emergency calls are answered outside those hours too.

How much wood there is factors into the quote — a large redwood is a very different job from a medium lemon tree. That is one of the reasons we look at the tree in person instead of pricing it over the phone.

No. One small tree is fine, and so is a whole lot. Ask either way.

Yes. Some Marin towns require a permit for protected or heritage trees. We can handle that side of it — tell us when we come out and we will let you know whether your tree needs one.

Always. We chip the brush on site, rake the ground, and haul the debris off. It is part of the job, not an add-on.

Deep enough to replant. There is no single number worth quoting, because a bigger trunk sits on a bigger root plate. We set the depth to the tree and tell you what it will be when we quote.

Ideally you are there at the start so we can walk the job together, and at the end so you can look it over. Neither is required if that does not work for your schedule.

Larger jobs take a 50% deposit before we start, with the balance on completion. Smaller jobs are usually just paid in full at the end. Check or cash.

It depends on the season and the size of the job. We will tell you a realistic date when we quote rather than promising one we cannot hold. Emergencies jump the queue.

Any time. If a tree is on a structure or a limb has failed, call us. If any part of the tree is touching a power line, call PG&E at 1-800-743-5000 first and keep everyone clear until the line is dead.

We do. We photograph the job as we work and can send you the photos and a written scope for your claim.